The Gaps and Zone of Tolerance in Service Provision at the African Court on Human and Peoples' Rights Library in Arusha, Tanzania. - Document - Gale Academic OneFile
The Integrated Gap Model of Service Quality (Parasuraman, zeithaml,... | Download Scientific Diagram
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SERVQUAL Gap model by Valerie Zeithaml - 1988 - University of Maryland | Applied science, University of maryland, Service design
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The gap view of quality Customer expectations Service delivery Perception of service Level of satisfaction Valarie Zeithaml Dr. A. Parasuraman Leonard. - ppt download
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